Telemedicine has always had the potential to improve access and reduce the costs of healthcare. It has been thrust into the spotlight in the fight against COVID-19 and is being employed in many different ways to better tackle the challenges.
While the Consumer Protection Act,1986 has been amended a few times, but it lags behind times. There was a need for new provisions in the Act to address new-age cases, such as those arising in the domain of e-commerce.